May 30, 2019


Holiday Inn Toronto International Airport - Roof Garden

Cost: $695 per person

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Room block Rates

$159.00 per night on Wednesday May 29th, 2019
Check in 3pm, check out 12 noon
Parking is an additional $15.00
Rate expires May 1st

Registration Number

(416) 675-7611

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training NOW

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NFDA Trainer

Lacy Robinson

As Director of Member Development for the National Funeral Directors Association, Lacy develops and facilitates training programs for NFDA members. She regularly presents continuing education programs on both the state, national and international
level. Prior to NFDA Lacy served as Director of Professional Development for Aurora Casket Company. Lacy is a licensed funeral director/embalmer, a certified funeral celebrant and certified member of the Academy of Professional Funeral Service Practice and previously served on the APFSP Board of Trustees. She is a graduate of Georgetown College holding a bachelor’s degree in Communications. She is also a graduate of Mid- America College of Funeral Service.

As an active member of the Bluegrass Toastmasters Group Lacy has achieved the designation Competent Communicator. Lacy is an active volunteer for Hosparus Health Louisville, Kentucky.


Creating memorable customer experiences and life tribute events

Are you:

  • seeking ways to convey the value of the funeral?
  • at a loss for words when families ask for direct cremation?
  • fearful of where your firm will be in five years?

Lacy Robinson, addresses these and other topics through the NFDA Arranger Training program. You will learn how to make the most of the arrangement conference through a creative, five-step process that you’ll only discover through Arranger Training.

This high-energy, interactive program provides you with the tools you need to convey the value of the funeral to families and partner with them to design memorable life tribute events.  

Through a combination of small- and large-group discussions, problem-solving and creative collaboration, you’ll leave with fresh approaches and new ideas to transform your arrangement conferences.

You'll also take home the comprehensive tools and resources you need to initiate an action plan for your team, including exclusive guidelines from T. Scott Gilligan, NFDA General Counsel; Dr. Jason Troyer and other notable sources!

Space is limited, so be sure to register early! 

REGISTER for arranger training NOW

Meeting Schedule

Thursday May 30, 2019

7:15am - 8:00am

Registration & Breakfast


Meeting Starts 


Morning Break



2:45 - 3:00

Afternoon Break


Training  Ends

Keep up to date with what’s happening in funeral services & work on your continued education

register today