Accredited Continuing Education 
OFSA is dedicated to providing funeral professionals with continuing education annually.
There are 3 ways you can earn Your Education through the OFSA:
1. Work for a OFSA Funeral Home establishment Member
2. Become an individual Associate member
3. Pay as you go (see below)
WEDNESDAY Webinars
21, 2026 - Cheers to Change: Knowing Your Limits
28, 2026 - Estate Planning for Funeral Home Owners - Ensuring a Smooth Transition and Continuity
25, 2026 - Many Threads of One Rope: Mobilizing Well-Being for Families in Grief
6, 2026 -Communication - The Crucial Skills
27, 2026 - What Your Reputation is Worth
24, 2026 - Emotional Intelligence
28, 2026 - Managing Difficult Phone Calls
2026 - New Tissue Recovery, Reconstruction Techniques, Operational Timelines, and Family Care
upcoming webinar education Sessions
Emotional Intelligence
June 24, 2026 @ 1:00 PM
Category a - 1 cec
Session Summary:
Emotional intelligence has a far greater impact on people’s ability to be productive and to work well with others than cognitive intelligence does. Emotionally intelligent people can identify and assess their own and others' emotions, then use that information to guide their actions and influence others. This webinar reviews how to use emotional intelligence more effectively through self-assessment and skill-development exercises. Viewers will learn strategies that will increase their ability to engage with others and expand their influence.
Presenter: Brodie Church
Brodie has more than a decade of experience in the financial services industry across a variety of leadership and human capital roles. He has a passion for workplace performance and engagement. He believes that his curiosity, adaptability, and passion for learning have contributed to his success in motivating others to achieve their desired results. Brodie’s high energy, passion, and desire to see others succeed result in a creative and results-focused learning environment.
Managing Difficult Phone Calls
Oct 28, 2026 @ 1:00 PM
Category a - 1 cec
Session Summary:
Handling difficult phone interactions is challenging, especially if the caller is in a heightened emotional state. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This webinar is designed to provide practical strategies for dealing with clients and customers who are in a heightened emotional state over the phone. Participants will learn over-the-phone techniques for de-escalating anger, resolving conflict, and communicating effectively.
Presenter: Allison Grodinsky
Allison is a Registered Social Worker with extensive experience in mental health. She holds a Master of Social Work and currently runs a small private practice where she supports clients facing anxiety, emotional dysregulation, life transitions, chronic illness, and burnout. Allison employs a bio-psycho-social approach and is passionate about helping individuals rediscover their inherent resilience.
IN PERSON NETWORKING Events
September 17, 2026
Hockley Valley Resort, Mono, ON
Details Here