Accredited Continuing Education 
OFSA is dedicated to providing funeral professionals with continuing education annually.
There are 3 ways you can earn Your Education through the OFSA:
1. Work for a OFSA Funeral Home establishment Member
2. Become an individual Associate member
3. Pay as you go (see below)
If you are interested in becoming an associate member and would like more information give us a call @ 905-637-3371 to find out your options!
June 15 - Effective and Respectful Communication for Senior Adults
June 29 - Working with Families that have Lost a Child
september
Sept 28 - Communication - The Crucial Skills
june Webinar
Effective and Respectful communication for senior adults
Wednesday June 15, 2022 1:00 pm
cec 1 hr - category a
presenter - lacy robinson cfsp
Summary
Based on David Solie’s bestselling book How to Say It to Seniors this one-hour program explores the consumer behaviors of senior adults and their motivations during the decision-making process. In this course, you will gain a new perspective in understanding the emotional, mental, and physical challenges senior adults experience while communicating. Learn the verbal and nonverbal language to enhance the customer service experience for senior adults that help create customer loyalty.
Four Objectives
About the hostile environment senior adults live in and why they need to feel respected
The communication habits of senior adults which help them become more comfortable
Effective discovery questions, non-verbal behavior and ways to establish a more relaxed environment for senior adults.
IN PERSON Events
OFSA 2022 AGM & Conference
September 12, 2022 to September 14, 2022
QUEEN's LANDING — Niagara-on-the-Lake, ON
Dedicated to the passionate pursuit of excellence in funeral service.
continuing Education
OFSA is dedicated to providing funeral professionals with a minimum of 20 Hrs of continuing education credits (CEC) annually.
There are 3 ways you can earn Your Education through the OFSA:
1. Work for a OFSA Funeral Home establishment Member
2. Become an individual Associate member
3. Pay as you go (see below)
If you are interested in becoming an associate member and would like more information give us a call @ 905-637-3371 to find out your options!
JUNE
June 15 - Effective and Respectful Communication for Senior Adults
June 29 - Working with Families that have Lost a Child
SEPTEMBER
Sept 13-14 - OFSA Conference
Sept 28 - Communication - The Crucial Skills
june Webinar
Effective and Respectful communication for senior adults
Wednesday June 15, 2022 1:00 pm
cec 1 hr - category a
presenter - lacy robinson cfsp
Summary
Based on David Solie’s bestselling book How to Say It to Seniors this one-hour program explores the consumer behaviors of senior adults and their motivations during the decision-making process. In this course, you will gain a new perspective in understanding the emotional, mental, and physical challenges senior adults experience while communicating. Learn the verbal and nonverbal language to enhance the customer service experience for senior adults that help create customer loyalty.
Four Objectives
About the hostile environment senior adults live in and why they need to feel respected
The communication habits of senior adults which help them become more comfortable
Effective discovery questions, non-verbal behavior and ways to establish a more relaxed environment for senior adults.
IN PERSON Events
OFSA 2022 AGM & Conference
September 12, 2022 to September 14, 2022
QUEEN's LANDING — Niagara-on-the-Lake, ON
Dedicated to the passionate pursuit of excellence in funeral service.
Funded By Membership
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