wednesday webinar education Sessions
Join other curious minds in learning how pre-memorialization is helping individuals talk about death and explore holistic legacy planning. Attendees will discover from individuals across the country how they have experienced positive healing when planning a pre-memorialization event. Learn how your funeral home can incorporate living funerals through partnerships with hospice providers, long-term care communities, and senior adult centers. Walk away with package recommendations, suggested language for the General Price List, and innovative ideas for establishing your funeral home as the exclusive provider of living funerals.
Presenter: Lacy Robinson
Lacy offers funeral home clients more than 15 years of success in developing and facilitating customer service training programs. As an experienced coach and speaker Lacy has established organizations including Aurora Casket Company and the National Funeral Directors Association as leading providers of training and development for funeral professionals.
As more families are choosing non-religious funeral services or life celebrations, it is important that funeral homes be able to offer an alternative to a faith-based service, and a Certified Funeral Celebrant is the answer. Why risk the chance of a family opting for no service because there was no other option? Not only is the Certified Funeral Celebrant another value-added service to the families you serve, but a specially trained funeral celebrant can increase your business simply by the relationships they form with families and the impressions they leave with mourners attending your funeral home.
Every funeral presents an audience and opportunity for potential future business for your funeral home. Promote the use of your Certified Funeral Celebrant. Impress your families and their guests. You will be their first choice for future business.
Presenter: Todd Reinholt
Join Todd, founder of Life Celebrants International, as he shares his 14-year journey in funeral service as a Certified Funeral Celebrant, licensed Funeral Director, and Grief Recovery Specialist. Learn about the many ways funeral homes can benefit by having an affiliation with one or more Certified Funeral Celebrants.
Families expect funeral professionals to provide grief resources and value comforting grief information. Over the last 20 years, grief researchers have challenged many longstanding assumptions in grief and loss including the stages of grief, the inevitability of grief, closure, cutting ties, gender differences, and others. In this engaging session, Dr. Jason Troyer will provide a review of the myths, controversies, and new developments in the field of grief. More importantly, he will provide practical applications for how funeral professionals can use this information to provide exceptional service and set themselves apart from their competition.
Presenter: Dr. Jason Troyer
Why do some people have trouble being effective in their roles or working well with others? It is usually not because they lack skills; rather, it is often because they lack emotional intelligence. Emotional intelligence has a far greater impact on people’s ability to be productive and work well with others than cognitive intelligence. Emotionally intelligent people are able to identify and assess their emotions and those of others, and then use that information to guide their actions and influence the actions of others. This workshop reviews how to utilize emotional intelligence more effectively through self-assessment and skill development exercises. Participants will learn strategies that will increase their ability to engage with others and expand their influence..
Presenter: Christina Reimer
For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal communication styles. Participants will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.
Presenter: Christina Reimer